As long as your account is with us, we offer SSL to you. The SSL has 90 days validity and it will be renewed automatically.
Category: Sales and Billing
I mistyped the domain name when registering. Can I change the Domain?
No, there is way no to correct the spelling after the domain registration. We have 4 days money-back policy. We can refund you as an account credit after deducting the registry cost, which is $1. So you can register a new domain using credit.
How do I cancel my hosting account?
Login to your ExonHost account at https://my.exonhost.com/login Click on the “My Services” from left menu. Click “View Details” next to the service that you wish to cancel. In the next page, you will see the cancellation button. Click on the cancellation button. Briefly describe your reason for canceling the service. Choose your “Cancellation Type” – […]
What is your refund policy?
ExonHost has a refund policy for Shared, Reseller Hosting purchases. VPS, Dedicated and Email Services are non-refundable. PLEASE NOTE: Purchases made with bKash, Rocket, credit cards or PayPal can be refunded to the source of payment. You need to request refund by opening billing ticket. Before requesting refund, please cancel your plan. PLEASE NOTE: Only […]
Is there any downtime for upgrade/downgrade the hosting plan?
No, there is no downtime for upgrade/downgrade the hosting plan. The upgrade/downgrade is automated process.
How do I change my billing cycle?
It is not possible to change the billing cycle from the client’s side. In order to change the cycle for your hosting package, please submit a ticket with your request to our Billing department.
Do you offer Free Trial?
No, We don’t offer any free trial. We have 30 days money back guarantee. If you don’t like our service, you have 30 days for requesting refund.
Do you have BDIX Hosting?
Yes, we have Bangladesh location and our network is connected with BDIX. You can select the Bangladesh location from our order form.
Can I host NodeJS App in your host?
Yes, you can host your NodeJS App in our hosting. We have NodeJS selector in our server. If you don’t see the NodeJS selector, just open ticket in Hosting Support Department. We’ll install it for you.
Can I host Django/Python App in your host?
Yes, you can host your Django/Python App in our hosting. We have Python selector in our server. If you don’t see the Python App selector, just open ticket in Hosting Support Department. We’ll install it for you.